Terms & Conditions

1.      OUR CONTRACT

 

1.1.1     These Terms and Conditions govern the supply of goods sold by Lubrisolve Engineering Solutions Ltd. of Unit 3, Lumberline Business Park, Somerton, Somerset. TA11 7JQ (referred to as “we” and “us”) to the customer (referred to as “you”) and constitute the entire and only agreement between us in relation thereto.

1.2         All orders placed by you are on the basis of these Terms and Conditions and are   subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us.  The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

 

 2.      PRICE AND PAYMENT

 

2.1         The price payable for the goods you order is as set out on our web site at the time you place your order, plus any charges for delivery as advised to you.

2.2         Prices are correct at time of going to press, and we reserve the right to update prices in future which will then supersede the prices at this time. We also  reserve the right to change the price of commodity goods, such as oils and oil related    products, at any time due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

2.3         On occasion, the prices payable for goods advertised on our web site may differ from those prices offered by contacting us directly via other means, and we  are under no obligation to honour any web site price if there is such a difference.  Occasionally, we may advertise goods at a promotional price, and  in such instances you must quote the relevant promotion code, otherwise you may be charged the full price.

2.4         Occasionally an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

2.5         Subject to clause 2.6, we must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing. 

2.6         If you are an account customer, payment shall be made in full as per the terms of  your account. Time shall be of the essence for payment. We may revoke credit if  you fail to make payment when due. If payment is not made when due, interest is     payable at the monthly rate of 2 per cent on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs. You are responsible for all orders placed by your authorised employees. You must inform us in writing as soon as a relevant employee is no longer authorised by you to place and receive orders.

2.7         Even if we have provided you with credit previously we reserve the right to refuse to complete any order if payment of the account or your credit rating is not satisfactory to us.

2.8         You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.

2.9         We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from you to us.

2.10     The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and unless expressly agreed by us.

 

3.      DELIVERY AND TITLE

 

3.1         Unless you order and collect the goods from us, we will deliver them in  accordance with your order usually within the stated delivery time. In addition to your rights under clause 5, in the unlikely event that we do not make the goods available to you within a reasonable time, as stated on our website, from accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your          address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not use any of the products supplied by us until after you have received your order and checked all the goods satisfy your requirements and are as stated on our website.

 3.2         For reasons of health and safety and to avoid any property damage, any items that  cannot be manually handled easily can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking upon delivery unless otherwise agreed by us.

 3.3         You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date   within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

 3.4         Without prejudice to Clause 3.3, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.

Until title in the goods passes from us, you shall: (i) not be entitled to use the goods;  (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.


4.      AVAILABILITY



4.1       While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

 

5.      CANCELLATION AND RETURNS

 

5.1       You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection from us. Such notice may be given by phone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

5.2       On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with our instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to  nominate the carrier.

 5.3       An order cannot be cancelled once the goods have been put to use in any way, nor can the order be cancelled if containers have been opened.

 

6.      LIABILITY

 

6.1       If you have notified us of a problem with the goods within 30 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6.2       We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

6.3       This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6.4       Goods are intended for use in the UK only, but if you intend to use the products    outside of the UK then we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

6.5       If you are a trade customer and subject to Clause 6.3, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

  

7.      LIMITED COMPANIES GUARANTEE

 

7.1       Those signing the Credit Account Application Form on behalf of limited companies agree and guarantee that they will pay all monies owing to us by the relevant limited           company if we believe that the limited company cannot meet its obligations.

7.2       If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be,  such sum as will enable him to pay all monies owed to us by the limited company.

 


8.      TERMINATION

 

8.1       We may suspend further supply or delivery, stop any goods in transit or terminate  our contract by notice in writing to you if you are in breach of an obligation  hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for   payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

  

9.      FORCE MAJEURE

 

9.1       We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

 

10.  GENERAL

 

10.1     If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

 

11.  VAT

 

11.1     The prices quoted on our website are subject to the current appropriate VAT rate.


PRIVACY POLICY

PRIVACY AND SECURITY

Lubrisolve Engineering Solutions Ltd is committed to protecting your personal information. This statement explains our practices for this Web site.

What Personal Information We Gather

We gather personal information that we need to know when you ask us to do something for you. For example, if you ask us to send you our newsletter, we need to know and store your email address. We will always ask for your permission and tell you how we're going to use your personal information first. You can always choose not to provide it.

How We Use It

We only use the personal information we gather for purposes that you have agreed to, for example, to send you a newsletter. We do not collect personal information about any of our site's visitors unless the visitor authorizes us to do so.

Who Has Access to It

Only people within Lubrisolve Engineering Solutions Ltd who need to access your personal information can access it; for example, the people who send a newsletter need to know your email address.

How We Share It

We do not sell or provide your personal information to any third parties – EVER!

We never share your personal information under any circumstances:

We have your consent.

We are required to share customer information by law, to protect the interests of the company or in the discharge of public duty.

We need to share your personal information with a business partner in order to provide a service you have requested. Our business partner's use of your information is restricted to the delivery of the service you have requested.

How You Change or Remove It

You have access to your personal information that we retain. We try to keep your personal information accurate and up to date. If you'd like to change or remove your personal information, please contact us.

Security

We use current security measures to safeguard your personal information.

All the personal information you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access.

We control access so that only people who need to access the information can. All staff of Lubrisolve Engineering Solutions Ltd are required to adhere to a security agreement.

When you use secure areas of the site, we use Secure Sockets Layer (SSL) protocol with 128-bit encryption. This means that all the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit. You can read it and we can read it-no one else. There are two cues to show you that you are using a secure area. First, the Web site address (or URL) appears as https:// (instead of just http://)-the "s" is for "secure." Second, a lock or key indicator appears in the status bar of your Web browser.

Secure areas of the site have a time-out feature. If you leave your secure session inactive for some time, it times-out to prevent unauthorized access.

Credit Cards

We accept credit card payments for purchases. If someone uses your credit card to make an unauthorized purchase, check with the institution that issued your card to find out what the exact liability is.

Email

If you send us an email, we may save it if we think we'll need it to communicate with you. We never sell or share email addresses. Remember, email is not a secure way to send personal information because it is not encrypted. Please don't send any personal information to us using email; use our secure forms instead.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Our website runs a Content Management System (CMS) and cookies are used to store basic data on your interactions with the CMS. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Note: If you do not allow cookies to be saved on your computer, you will not be able to download information from this site.

Security Concerns

Once the cookie is saved on your computer, our Web site is the only site that can access and read the information that you provide. Lubrisolve Engineering Solutions Ltd will not provide this information to any third parties or use it for sending unsolicited email.

Java and Javascript

Java is a programming language that allows different kinds of computers to talk to each other. We use Java technology to provide functionality such as navigation menus, forms and so on. You will still be able to use this Web site if you have Java or Javascript disabled, but some functionality may not be available.

Changes to this Statement

We may amend this privacy and security statement from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on this Web site.